Last updated: 13 July 2026
Introduction
Welcome to Service Plus FMP. By accessing our website, mobile application, or using any of our services, you agree to be bound by these Terms & Conditions, together with our Privacy Policy. These terms govern the relationship between Service Plus FMP, a division of Resources For Employment L.L.C. (referred to as "we" throughout this document), and you as our customer.
We reserve the right to update or amend these Terms & Conditions at any time. Continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
Our Services
Service Plus FMP is a booking platform for professional home and facilities management services in the UAE. Our services include, but are not limited to:
• Home and office cleaning
• Maintenance and repair services
• Pest control and disinfection
• Laundry and dry cleaning
• Upholstery and deep cleaning
• Other facilities management services
We work with licensed third-party service providers contracted to deliver services on our platform. We act as a facilitator and booking intermediary between you and the service professional.
User Eligibility
Our services are available to individuals who are 18 years of age or older. By registering an account or making a booking, you confirm that you meet this age requirement. Minors are not permitted to register, create an account, or transact on our platform.
Bookings and Scheduling
When you place a booking through our platform, we will facilitate and coordinate the requested service. You are responsible for providing accurate address details, access instructions, and scheduling information.
Cancellations
If you need to cancel or reschedule a booking, a minimum of 6 hours through App.
Payment
We accept online payments via Visa and Mastercard credit and debit cards, as well as other payment methods made available on our platform. We may introduce or remove payment options at our discretion.
Online payments are processed through our certified third-party payment processors. We do not store your full card number, CVV, or expiry date. A pre-authorisation of your card may be performed before your booking is confirmed.
If paying by card, you as the cardholder are responsible for retaining a copy of your transaction records and for maintaining the security of your payment credentials.
Refunds
Fees paid for completed services are non-refundable unless the issue is caused by a service failure on our part. Where a refund is approved, it will be processed through the original payment method only.
Service Professionals
Service Professionals
We partner with vetted, licensed service professionals and trusted third-party service providers. Background checks are conducted on our service professionals and third-party providers, either directly by us or through independent third-party verification services.
While we take reasonable steps to engage qualified personnel, we encourage all customers to exercise reasonable caution and good judgment when allowing our service professionals or third-party providers into their home or premises.We cannot be held responsible for the independent, negligent, or unlawful acts or omissions of our service professionals or third-party providers. Any damage to property, belongings, or interiors occurring during or after a service session remains subject to the circumstances of the incident and applicable law. Where verified damage is determined to have been caused by our service professionals or third-party providers, we may, at our sole discretion, investigate the matter and apply appropriate contractual penalties or corrective measures to the relevant service partner in order to uphold our quality and community standards.
Direct Engagement with Service Professionals
To ensure the safety, quality, and accountability of all services, customers must arrange all bookings exclusively through the Service Plus FMP website or mobile application.
Customers are not permitted to directly engage, hire, schedule, or allow any of our service professionals or third-party service providers to perform services at their home or premises without a confirmed booking made through the Service Plus FMP platform.
Any service arranged or performed outside the Service Plus FMP platform shall be considered a private arrangement between the customer and the individual service provider. In such cases, Service Plus FMP shall bear no responsibility or liability whatsoever for the service provided, including but not limited to its quality, safety, reliability, completion, damages, losses, disputes, or any future claims arising from such services.
Furthermore, any services booked outside the platform will not be covered by our customer support, quality assurance procedures, complaint handling process, service guarantees, insurance (where applicable), or any other protections offered through Service Plus FMP.
Reporting Issues
If you experience any issues following a completed service, please report them within the timeframes below:
| Issue Type | Reporting Timeframe |
| Missing or stolen items | Within 24 hours of service completion |
| Damaged items or property | Within 24 hours of service completion |
| Service quality complaints | Within 24 hours of service completion |
Reports must be submitted in writing to support@serviceplus.ae. Reports submitted outside these timeframes may not be eligible for review.
Quality Assurance
We are committed to delivering high-quality services. We conduct regular quality checks through:
• Unannounced visits — to verify that service professionals are properly uniformed and performing their
duties to standard
• On-site inspections — a walkthrough with the service professional or customer during working hours
• Follow-up calls — a brief check-in by our customer support team after your session is completed
Account Responsibility
You are responsible for maintaining the confidentiality of your account login credentials. Any activity carried out through your account is your responsibility. Please notify us immediately at support@serviceplus.ae if you suspect any unauthorised access to your account.
Intellectual Property
All content on our website and mobile application — including design, layout, graphics, text, and branding — is owned by or licensed to Service Plus FMP. Reproduction, distribution, or use of any materials without prior written permission is strictly prohibited.
Limitation of Liability
We shall not be liable for any failure to perform our obligations where such failure arises from circumstances beyond our reasonable control, including electronic, mechanical, or communications failures. We are not liable for the acts or omissions of independent service professionals or third-party providers.
We do not trade with or provide services to individuals or entities in OFAC-sanctioned countries.
Communications
By using our services, you consent to receiving communications from us via WhatsApp, SMS, email, or in-app notifications. These may include booking confirmations, service updates, and marketing messages. You may opt out of marketing communications at any time through your account settings or by contacting us.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from your use of our services shall be subject to the jurisdiction of the UAE courts.
Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
| Service Plus FMP | A division of Resources For Employment L.L.C. |
| Customer Support | support@serviceplus.ae |