Last Updated: 17 June 2026
This Refund & Cancellation Policy applies to all bookings made through the Service Plus FMP website and mobile application.
It explains our policies regarding payments, cancellations, rescheduling, no-shows, and refunds.
By making a booking through our platform, you agree to the terms of this policy.
We currently accept the following payment methods:
The total amount displayed during checkout, including any applicable VAT or additional charges, will be charged using your selected payment method.
For one-time bookings paid by card, your payment method may be pre-authorized at the time of booking. The final payment will be processed after the service has been successfully completed.
If an automatic payment cannot be processed, we may retry using another saved payment method on your account. Where payment still fails, the booking may continue as a cash-on-delivery booking where available.
A confirmation will be sent to your registered email address or through an in-app notification after every successful payment.
Bookings may be cancelled or rescheduled through your Service Plus FMP account.
The following charges apply:
| Timing | Cancellation Fee | Reschedule Fee | Applies To |
| Within 15 minutes of placing booking | Free | Free | All services |
| 6+ hours before service start time | Free | Free | All services |
| 2–6 hours before service start time | 50% of booking value | 25% of booking value | All services |
| Less than 2 hours before service start time | 100% of booking value | 50% of booking value | All services |
| After service start time | 100% of booking value | 50% of booking value | All services |
Cash-on-delivery bookings may be rescheduled up to two times without charge, provided the request is made more than six hours before the appointment.
For prepaid bookings, any applicable cancellation fees will be deducted from the paid amount, and any remaining balance will be refunded using the original payment method.
A "No-Show" occurs when the customer is unavailable at the service location at the scheduled appointment time, preventing the service from being delivered.
A no-show is treated as a late cancellation and is subject to a cancellation charge equal to 100% of the booking value.
Where applicable, you will receive notification of the charge via email or through the Service Plus FMP application.
If payment has been collected for a service that was confirmed as not delivered, we will issue a full refund through the original payment method.
Requests must be submitted within 24 hours of the scheduled appointment by contacting:
Approved refunds are always processed using the original payment method.
Depending on your bank or payment provider, refunds may take 7–14 business days to appear in your account.
Refunds will not be issued for:
Refunds are only processed to the original payment method. Cash refunds are not available for card payments.
You may manage your bookings by:
If you require assistance, please contact:
Any applicable fees will be displayed before your request is confirmed and will also be communicated by email or in-app notification.
We reserve the right to amend this Refund & Cancellation Policy at any time.
Any updates will be published on our website and mobile application. Continued use of our services following any update constitutes acceptance of the revised policy.
For any questions regarding payments, cancellations, refunds, or this policy, please contact:
Service Plus FMP
A Division of Resources For Employment L.L.C.
Customer Support
support@serviceplus.ae