Frequently Asked Question?
Have a question about our services? You're in the right place. Below you'll find answers to the most common questions about booking, pricing, service areas, and what to expect when you use Service Plus. Can't find what you're looking for? Our support team is just a message away and happy to help with anything else you need.
Yes, you can cancel or reschedule directly through the app or website. Cancelling 6+ hours before your service is free. Between 2–6 hours, a 50% cancellation fee (or 25% reschedule fee) applies. Less than 2 hours before or after the service starts, a 100% cancellation fee (or 50% reschedule fee) applies. Cash bookings get up to 2 free reschedules within the 6+ hour window, and prepaid cancellation fees are deducted from your paid amount, with any balance refunded.
Our professionals come from a diverse range of nationalities including India, the Philippines, Ethiopia, and Indonesia and are all trained, certified, and experienced in home and facilities services.
Our professionals bring all the cleaning materials and equipment needed. If you prefer to use your own, you can select that option while booking your appointment.
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