Privacy Policy
Last updated: 13 July 2026
Introduction
This Privacy Policy explains how Service Plus FMP, a division of Resources For Employment L.L.C. (referred to as "we" throughout this document), collects, uses, shares, and protects your personal data when you use:
• The Service Plus FMP website and online booking platform
• The Service Plus FMP mobile applications
• Customer support, messaging, and communication services
• Any integrated third-party tools or service channels we operate
By using our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Personal Data We Collect
We collect different categories of personal data depending on how you interact with our services:
| Category / Purpose | Details |
| Account Information | Full name, email address, phone number, nationality, and country code |
| Address & Location | Service addresses, building or apartment details, area, city, region, and any access notes or directions |
| Booking & Transaction | Booking history, service preferences, scheduling details, subscription or package status, voucher usage, and wallet credit balance |
| Payment Information | Payment tokens generated by our PCI-DSS-compliant payment processor. We do not store full card numbers, CVV codes, or expiry dates |
| Device & Usage | IP address, browser type, operating system, app version, referral source, crash reports, and general usage or interaction data |
| Communications | Customer support emails, WhatsApp messages, in-app chat history, and recorded support calls |
| Marketing Preferences | Newsletter subscriptions, push notification preferences, and SMS or promotional opt-in / opt-out status |
Cookies and Tracking Technologies
We and our third-party partners may collect information about how you access and use our website and mobile applications, including:
• Device identifiers and app version
• Browser type and operating system
• IP address and approximate location
• App interactions, navigation behaviour, and search or booking activity
• Crash reports, diagnostics, and performance data
• Cookie identifiers and push notification tokens
• Analytics and attribution data collected through third-party providers
These technologies are used for authentication, analytics, fraud prevention, diagnostics, performance monitoring, service improvement, and marketing measurement. Third-party partners — including analytics, advertising, attribution, and payment providers — may also use similar technologies in connection with our services.
How We Use Your Personal Data
We use your personal data to operate, improve, and secure our services:
| Category / Purpose | Details |
| Deliver and manage bookings | Account, address, booking, and payment data |
| Dispatch service professionals | Name, address, contact number, booking details, and service instructions |
| Process payments and refunds | Payment tokens, booking records, and transaction history |
| Provide customer support | Communications history, booking history, and account details |
| Improve services and user experience | Usage analytics, diagnostics, and operational logs |
| Fraud prevention and security | Device information, authentication data, and security logs |
| Marketing communications | Contact details and marketing preferences (with your consent where required) |
| Legal and regulatory compliance | Transaction records, tax and accounting information, and lawful authority requests |
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so:
| Category / Purpose | Details |
| Performance of a contract | Account registration, booking fulfilment, and payment processing |
| Legitimate interests | Fraud prevention, analytics, product improvement, and operational security |
| Legal obligations | Tax, accounting, anti-money-laundering compliance, and lawful authority requests |
| Consent | Marketing communications and optional notifications |
We share personal data only where necessary to operate our services. We do not sell, rent, or lease your personal information to any third party.
| Category / Purpose | Details |
| Service professionals | To fulfil bookings and deliver services at your location |
| Payment processors | To process payments and refunds securely |
| Communications providers | To send SMS, push notifications, email, and WhatsApp messages |
| Maps and address providers | For address validation, routing, and service area coverage |
| Cloud and infrastructure providers | For hosting, analytics, monitoring, and operational systems |
| Legal and regulatory authorities | Where required by applicable law or a lawful authority request |
By using our services, you acknowledge that your data may be subject to these international transfers.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure. These measures include:
• Encryption of data in transit and at rest
• Authentication controls and access restrictions
• Firewall and network protections
• Operational logging and monitoring
• Restricted internal access on a need-to-know basis
No method of transmission or storage over the internet is completely secure. We encourage you to use strong, unique passwords and to protect your account credentials.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations:
| Category / Purpose | Details |
| Account information | Until account deletion, plus 30 days |
| Booking records | Until account deletion, plus 30 days |
| Customer support tickets | For the duration of the support interaction, unless longer retention is legally required |
| Support call recordings | Up to 2 years |
| Fraud and security logs | 90 days |
| Web and app analytics data | Aggregated and anonymised; retained per our analytics provider's standard retention period |
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request portability of your data in a structured, machine-readable format
• File a complaint with a relevant data protection authority
Marketing Controls
You can opt out of marketing communications at any time by:
• Clicking the unsubscribe link in any marketing email we send
• Replying STOP to any marketing SMS message
• Adjusting your notification settings in the Service Plus FMP app
• Contacting us at support@serviceplus.ae
Account Deletion
To request deletion of your account and associated personal data, please email support@serviceplus.ae with the subject line: "Data Deletion Request". Verified requests will be actioned within 30 days, subject to any applicable legal retention obligations.
Age Restriction
Our services are intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@serviceplus.ae and we will take prompt steps to remove that information.
Third-Party Services and Links
Our website and applications may contain links to third-party websites or services, including payment providers and mapping services. We are not responsible for the privacy practices of those third parties. We encourage you to review their respective privacy policies before submitting any personal information to them.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry standards. When material changes are made, we will notify users via email or in-product notices. The "Last updated" date at the top of this policy reflects the most recent revision date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
| Service Plus FMP | A division of Resources For Employment L.L.C. |
| Support & Data Enquiries | support@serviceplus.ae |
| Business & General Enquiries | info@serviceplus.ae |
© 2026 Service Plus FMP — A Division of Resources For Employment L.L.C. | info@serviceplus.ae